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Get Pavri Support

Use the support channel provided by your Pavri account team for product access, deployment assistance, and operational questions. Include the affected tenant, time range, relevant agent, endpoint, alert, or incident identifier, and the least sensitive evidence needed to reproduce the issue.

Security reports​

Report a potential Pavri security vulnerability to security@pavri.ai. Do not include credentials, enrollment tokens, or unredacted customer telemetry in a support request.

Before opening a request​

  • Check the relevant dashboard record and its audit history.
  • Record the Pavri page URL, timestamp, and action that led to the issue.
  • For SDK issues, include SDK version, language/runtime version, and the sanitized error message.
  • For endpoint issues, include operating system, agent release, lifecycle, posture, and last-seen time.